topic Re: Forgot to reply YES to number transfer in Get Support

Forgot to reply YES to number transfer

Delberter — Sun, 25 Jan 2026 05:26:59 GMT

Hi. I switched to public mobile from bell today. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I tried to click 'transfer phone number' in the app with the same number but it didn't let me.

Can someone help me resolve this?

Re: Forgot to reply YES to number transfer

Sansan — Sun, 25 Jan 2026 05:34:19 GMT

You would need to message Public Mobile agents and ask them to re-trigger the port. Keep you old SIM in your phone to be prepared to receive the SMS again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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