topic Re: Error in Porting number while porting from CHATR Physical Sim in Get Support

Error in Porting number while porting from CHATR Physical Sim

sarveshgupta511 — Sun, 25 Jan 2026 13:27:42 GMT

During the transfer/porting process was asked for Account Number, however Chatr doesn't provide a number readily. However, I found a way and got an 18 digit account number from Chatr, which wasn't accepted in the web form of Public Mobile, so I had to share my IMEI number, which I did.

Now, after replying YES to the first message, I received the following message :
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided."

I read on this community that no one is going to reach out, so I submitted a ticket with all the details and now await the porting process completion. Unfortunately, it's Saturday night today, Sunday is a business holiday and I can't wait till Monday morning as I'm expecting a few critical calls(unexpected at the time of activation) on Monday.

Kindly suggest a solution.

Re: Error in Porting number while porting from CHATR Physical Sim

hTideGnow — Sun, 25 Jan 2026 05:07:32 GMT

hi @sarveshgupta511

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Error in Porting number while porting from CHATR Physical Sim

sarveshgupta511 — Sun, 25 Jan 2026 05:13:50 GMT

I've raised a ticket separately, tried calling the Porting team but "they're unable to take the call due to unforeseen circumstances"

Re: Error in Porting number while porting from CHATR Physical Sim

Sansan — Sun, 25 Jan 2026 05:20:48 GMT

They would be closed currently. Try after 9am est.

Re: Error in Porting number while porting from CHATR Physical Sim

Danrui — Sun, 25 Jan 2026 09:12:52 GMT

Same problem when I was porting from chatr. And i cannot even submit a ticket now. Lmk if you get the solution.

Re: Error in Porting number while porting from CHATR Physical Sim

Irtiza — Sun, 25 Jan 2026 10:26:08 GMT

Same problem.