Problems with Porting into Public Mobile From Chatr

MelRG — Sun, 25 Jan 2026 04:25:58 GMT

My Husband ported from Chatr to Public no problem. When I ported into Public from chatr I did exactly the same steps. I said yes to the Chatr TXT message to confirm approving porting out of Chatr.

Thats when things got weird.

My temporary Public cell number became the ported in number. But partially. Everything in my account shows my ported in number and the temporary number is gone. This is the problem:

- My Public Sim cannot receive or send ANY text messages from or to any number after the port request
- When I place a call a call from my Public Sim it shows the ported in number. BUT CANNOT receive any calls on the ported number nor the temporary number
- Data works
- The Chatr SIM card is fully functional with data, calls in/out, and txt in/out.

So it looks like the porting of my number is partially complete.

How can I resolve this?

Re: Problems with Porting into Public Mobile From Chatr

hTideGnow — Sun, 25 Jan 2026 04:29:31 GMT

hi @MelRG

the temp number is the number you want to port is normal, this is how porting works here

your problem could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Problems with Porting into Public Mobile From Chatr in Get Support

Problems with Porting into Public Mobile From Chatr

Re: Problems with Porting into Public Mobile From Chatr