topic Re: My port didn't complete in Get Support

My port didn't complete

RaisyDaisy — Sun, 25 Jan 2026 03:16:46 GMT

My phone number in Profile settings is the ported number but texts and calls are not working. Who do I contact, how do i open a ticket?

Re: My port didn't complete

hTideGnow — Sun, 25 Jan 2026 03:20:23 GMT

hi @RaisyDaisy

not sure if your port really completed, test if you receive inbound calls on your PM sim

if you cannot receive inbound calls, it is a problem with port and port not done

but if you can receive calls and just text is the problem, then try uninstall Google Message, wait 5 mins and reboot phone and reinstall Google Message

Re: My port didn't complete

RaisyDaisy — Sun, 25 Jan 2026 03:23:00 GMT

I cannot receive inbound calls.

Re: My port didn't complete

hTideGnow — Sun, 25 Jan 2026 03:33:32 GMT

hi @RaisyDaisy

it is a porting issue

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My port didn't complete

RaisyDaisy — Sun, 25 Jan 2026 03:46:21 GMT

I did reply with a yes