topic Re: Charged more in Get Support

Charged more

Perryg22 — Sun, 25 Jan 2026 02:31:45 GMT

I was charged 40$ for a 20$ plan,as the promotion for the plan was 50%off for the next 24 months .And also for next month it is showing that i will be charged 43$. Looks like the promotion did not get applied. Promotion was valid till 26 January.

Re: Charged more

hairbag1 — Sun, 25 Jan 2026 02:45:37 GMT

@Perryg22

if this is a new activation, you should message Customer Support using this link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you're an existing customer, you'll be charged the $40 as the promo is for new activations only.

Re: Charged more

slusagm — Sun, 25 Jan 2026 02:47:20 GMT

@Perryg22 wrote:

I was charged 40$ for a 20$ plan,as the promotion for the plan was 50%off for the next 24 months .And also for next month it is showing that i will be charged 43$. Looks like the promotion did not get applied. Promotion was valid till 26 January.

you already got charged more or you will be charged more?

I believe some said PM will charge you full amount and give you back 20$ as a credit after couple days. But ask PM to confirm

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Charged more

Sansan — Sun, 25 Jan 2026 02:48:06 GMT

Are you a new customer as of today? This is for customers only.

If so, few people indicated that the full amount must be paid first then 50% credit will be applied later.

If you feel that it is incorrect, you can create a ticket through the chatbot and inquire. I don't anticipate they will respond for a few days due to volumes.

Re: Charged more

Perryg22 — Sun, 25 Jan 2026 02:58:11 GMT

Ye new customer

Re: Charged more

Perryg22 — Sun, 25 Jan 2026 02:59:07 GMT

Yes already got changed, I opened the ticket. Thanks