topic Re: Porting from Fizz - wrong account number in Get Support

Porting from Fizz - wrong account number

mmartiniano — Sun, 25 Jan 2026 02:32:49 GMT

Just ported my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well confirming port was complete. Got a SMS from Public Mobile saying the account number is wrong and that they'll reach out but I've received nothing yet. Is there a way to contact porting support? Tks!

Re: Porting from Fizz - wrong account number

slusagm — Sun, 25 Jan 2026 02:40:01 GMT

@mmartiniano

there is a porting assistance team you can call and check and update the account number. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting from Fizz - wrong account number

cdude33 — Sun, 25 Jan 2026 03:17:14 GMT

Hey, I have the same issue, could you send me their number as well?