topic Re: Number transferring cost in Get Support

Number transferring cost

Chasen — Sat, 24 Jan 2026 23:01:19 GMT

I transferred my phone number to PM today, and I was charged about $50 within three times, two costs of $22.6 for subscription ($40/mo with 50% discount promotion), one of $5.65 for esim card. Is it correct? I thought I only needed to pay one cost of $22.6 for subscription. In addition, it shows it will charge me $40 and the tax next month, but I was told my subscription will be 50% discount of a $40/mo subscription for 2 years. It makes me very confused.

Re: Number transferring cost

hTideGnow — Sat, 24 Jan 2026 23:04:18 GMT

hi @Chasen you will need to make sukl payment first for activation and will get the 50% discount as a credit after, usually within couple days

but sounds like you got charged way more, ask PM support agent to check

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transferring cost

BKNS27 — Sat, 24 Jan 2026 23:04:42 GMT

@Chasen

A credit will be applied on your next month’s renewal date from what I understand.

Re: Number transferring cost

Chasen — Sun, 25 Jan 2026 02:17:58 GMT

Thank you so much! I have tried to submit a ticket via the approach you provided. Let’s see what will happen.

Re: Number transferring cost

Chasen — Sun, 25 Jan 2026 02:19:02 GMT

I hope so. Let’s see.

Re: Number transferring cost

Chasen — Sun, 25 Jan 2026 02:29:40 GMT

In addition, it was no service after the first time I installed the esim. In this purchase, I was told I did not need to pay if I chosen the esim. Actually, it did not work until I bought esim again in PM app.