topic Re: Switching to a FLASH SALE plan in Get Support

Switching to a FLASH SALE plan

agunay — Sun, 25 Jan 2026 02:02:29 GMT

Hello,

I am a new Public Mobile customer. It has been literally two days but now I can see much better plan and want to switch to it.

Re: Switching to a FLASH SALE plan

slusagm — Sun, 25 Jan 2026 01:50:11 GMT

sorry , it is what it is. No provider will do a plan matching after you activated

as an existing customer, you can now only change to plan show up on your My Account -> Change Subscription page.

Re: Switching to a FLASH SALE plan

agunay — Sun, 25 Jan 2026 01:51:15 GMT

How can we reach out to them? There is no online chat or phone support?

Re: Switching to a FLASH SALE plan

hairbag1 — Sun, 25 Jan 2026 01:51:38 GMT

@agunay

the recent 50% off promo is for new activations only. As you're not, you can't...sorry.

Re: Switching to a FLASH SALE plan

agunay — Sun, 25 Jan 2026 01:54:43 GMT

Okay, I see there is no real support either, I guess. How can I start the cancellation process?

Re: Switching to a FLASH SALE plan

slusagm — Sun, 25 Jan 2026 01:56:26 GMT

@agunay PM is prepaid and no refund. You don't want to port out or cancel today as you lost 28 or 27 days of services

you can port your number out closer to end of the 30 days cycle , and it will close the account

or if you don't need the number, go to Payment -> Manage Subscription on My Account and disable Subscribed, which means autopay and PM won't charge you again

Re: Switching to a FLASH SALE plan

hairbag1 — Sun, 25 Jan 2026 01:58:05 GMT

@agunay wrote:
Okay, I see there is no real support either, I guess. How can I start the cancellation process?

You're in the middle of great support right now...much quicker than off shore help. If you already paid, you might as well test drive PM for 30 days as there's no refunds or pro-rating costs. If you need account related help, message Customer Support by clicking the orange chat bubble on lower right side of the page to start the process.

Re: Switching to a FLASH SALE plan

agunay — Sun, 25 Jan 2026 01:59:19 GMT

So you are the customer support agent? Is that correct? Anyway, that chatbot is never helpful. I just wanted to talk to a real person to start the process, that's all.

Re: Switching to a FLASH SALE plan

computergeek541 — Sun, 25 Jan 2026 02:03:06 GMT

@agunay wrote:
So you are the customer support agent? Is that correct? Anyway, that chatbot is never helpful. I just wanted to talk to a real person to start the process, that's all.

Nobody here is a customer support agent. The current promotion isn't available to existing customers.

Re: Switching to a FLASH SALE plan

slusagm — Sun, 25 Jan 2026 02:03:29 GMT

hi @agunay

we are just customers here and we all try to help you

if you like to talk to support , you can open ticket

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Switching to a FLASH SALE plan

hairbag1 — Sun, 25 Jan 2026 02:04:29 GMT

@agunay wrote:
So you are the customer support agent? Is that correct? Anyway, that chatbot is never helpful. I just wanted to talk to a real person to start the process, that's all.

We're all Public Mobile customers just like you are. We have been in PM world long enough to have insight into how to help other customers such as yourself. There is no real person to talk to. If you have an account related issue, use the orange chat bubble to start the process of on-line support...not calling you support. @slusagm and myself can provide info but we can tell you with assurance...there's not gonna be any refund if you tap out now.

Re: Switching to a FLASH SALE plan

agunay — Sun, 25 Jan 2026 02:09:49 GMT

I am not asking for a refund or anything, I was just wondering if it is possible to talk to a real customer support agent or not. As I mentioned, the chatbot never ever allows me to talk to a real support agent or start the process. I was not expecting this kind of support; maybe this is how it works here, but it is okay. This is just not going to work for me, obviously. (Note: I had to try to log in 7 times in two browsers to post a ticket here)

Re: Switching to a FLASH SALE plan

hairbag1 — Sun, 25 Jan 2026 02:12:25 GMT

@agunay wrote:
I am not asking for a refund or anything, I was just wondering if it is possible to talk to a real customer support agent or not. As I mentioned, the chatbot never ever allows me to talk to a real support agent or start the process. I was not expecting this kind of support; maybe this is how it works here, but it is okay. This is just not going to work for me, obviously. (Note: I had to try to log in 7 times in two browsers to post a ticket here)

Nobody will call you and there's no traditional call center for you to call.

Re: Switching to a FLASH SALE plan

Sansan — Sun, 25 Jan 2026 02:21:58 GMT

In my estimation based on the amount of issues being reported, I would day to send whatever message you are send now; but i would expect a response until atleast Monday.