topic Re: Missed a porting SMS in Get Support

Missed a porting SMS

WonjunRoh — Sun, 25 Jan 2026 13:35:19 GMT

My wife and I ported in to Public mobile today. I sucessfully responsed to a porting SMS, but my wife missed to respond to it. And now the connection is not working.

Can you resend the porting SMS?

Re: Missed a porting SMS

slusagm — Sun, 25 Jan 2026 01:52:12 GMT

@WonjunRoh

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Missed a porting SMS

WonjunRoh — Sun, 25 Jan 2026 03:43:29 GMT

I couldn't reach the porting team. And I left messagw to PM. I hope to get the solution as soon as possible.

Re: Missed a porting SMS

WonjunRoh — Sun, 25 Jan 2026 15:56:21 GMT

I filed a tciket instead of my wife since her mobile plan is not working like no sms and no calling.

there has been no response from cs team.