topic Porting Trouble from Fizz in Get Support

Porting Trouble from Fizz

RenzenTerza — Sun, 25 Jan 2026 01:47:34 GMT

Tried to port my phone number from Fizz. Authorized Fizz with the YES response and got a response from them as well. However, Public Mobile says the account number is wrong and that they'll reach out but I've received nothing yet. Is there a porting support number I can call?

Re: Porting Trouble from Fizz

slusagm — Sun, 25 Jan 2026 01:52:44 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting Trouble from Fizz

RenzenTerza — Sun, 25 Jan 2026 16:28:55 GMT

For anyone else having the same issue, please follow the above and also call the porting support team. They were super helpful.

Re: Porting Trouble from Fizz

kevin17hearth — Sun, 25 Jan 2026 23:08:34 GMT

Hi, I'm having difficulty. Would you be able to provide the porting support team number?

Re: Porting Trouble from Fizz

BonjourHi0987 — Sun, 25 Jan 2026 23:21:29 GMT

Could you message me the number in my community inbox as well? I have the same issue as RenzenTerza.

Re: Porting Trouble from Fizz

ScoubiOLD — Mon, 26 Jan 2026 13:23:17 GMT

I'm having the exact same issue.

I couldn't put my Fizz # account in the transfer form (PM said it was invalid format), I had to use my device IMEI. But got a message from PM it was invalid after I sent `YES` to authorize the transfer.

Re: Porting Trouble from Fizz

RenzenTerza — Mon, 26 Jan 2026 13:26:15 GMT

I'll send you folks the porting support team's phone number in your community inboxes.

Re: Porting Trouble from Fizz

Chwingan — Mon, 26 Jan 2026 14:28:30 GMT

Hello could you send me the # as well? Thanks

Re: Porting Trouble from Fizz

hTideGnow — Mon, 26 Jan 2026 14:29:07 GMT

hi @Chwingan

sent, please check community inbox

Re: Porting Trouble from Fizz

Chwingan — Mon, 26 Jan 2026 14:33:18 GMT

Beautiful, received. Called and On hold right now. Will update here once done.

Re: Porting Trouble from Fizz

ScoubiOLD — Mon, 26 Jan 2026 14:41:29 GMT

Talked with an overwhelmingly friendly person.
He assured me the transfer was accepted by Fizz and that the number should be on my PM plan within 90 minutes.

It's been about 15 minutes and still no news. Will report again.

Re: Porting Trouble from Fizz

slusagm — Mon, 26 Jan 2026 14:43:14 GMT

you just need to remove the Fizz sim , reboot phone and test incoming calls ever hour

but if you like , call PM porting team for update after 2 or 3 hours wait

Re: Porting Trouble from Fizz

TVU — Mon, 26 Jan 2026 15:25:57 GMT

Hi @RenzenTerza ,

I am having the same issue, can you please send me the Telus porting team number?

Thanks

Re: Porting Trouble from Fizz

slusagm — Mon, 26 Jan 2026 15:30:51 GMT

hi @TVU

send to your community inbox