topic Public Mobile App eSim Activation Looping in Get Support

Public Mobile App eSim Activation Looping

Deb171 — Sun, 25 Jan 2026 01:43:25 GMT

Hi, I'm trying to complete my eSim activation after paying for subscription, but the app (android) keeps looping to the login page after 2FA. I've tried uninstalling, clearing cache, setting default browser to Chrome, and resetting password. Please help - thanks!

Re: Public Mobile App eSim Activation Looping

slusagm — Sun, 25 Jan 2026 01:32:29 GMT

You need PM to help to sort it out. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public Mobile App eSim Activation Looping

hTideGnow — Sun, 25 Jan 2026 01:33:13 GMT

hi @Deb171

When you activate, you used the app? did it get to Step 6 to complete the activation? Or you only used the browser to start the activation, and asked to download the app after payment step?

check if the eSIM already installed. If it is not, ask PM agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public Mobile App eSim Activation Looping

Deb171 — Sun, 25 Jan 2026 01:36:55 GMT

Hi @hTideGnow I used the browser to start the activation, and was asked to download the app after payment. My eSim is shown to be currently with my current provider that I'm trying to switch to PM. I'll try submitting a ticket then.

Re: Public Mobile App eSim Activation Looping

Deb171 — Sun, 25 Jan 2026 16:57:50 GMT

I've submitted a ticket yesterday, but haven't heard back yet. The app still loops and won't let me login to complete my activation. Can my eSim be provided to me via a qr code?

Re: Public Mobile App eSim Activation Looping

CSA_PM — Tue, 27 Jan 2026 16:08:01 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage