topic Re: E Sim not working in Get Support

E Sim not working

larad1 — Sun, 25 Jan 2026 01:16:38 GMT

Hi, I activated my Public Mobile service and approved my number transfer from Freedom.
I accidentally added and deleted an eSIM, and now there is no Public Mobile plan showing under Cellular on my iPhone.
I’m unable to submit a ticket through My Account.
How do i activate my service and transfer to Public?

Re: E Sim not working

slusagm — Sun, 25 Jan 2026 01:17:41 GMT

could be trouble if you deleted the PM esim.

you have to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E Sim not working

hTideGnow — Sun, 25 Jan 2026 01:19:33 GMT

hi @larad1

you will need to ask PM to help. And to be honest, you might need to go back to a physical sim first, have it all setup and buy esim. But check with PM support agent and they will check the situation.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E Sim not working

larad1 — Sun, 25 Jan 2026 01:22:20 GMT

Hi, sorry i miswrote in my post. i accidentally added freedom e-sim but deleted the freedom one after. I cannot see public in my cellular though. Not sure if that changes anything

Re: E Sim not working

larad1 — Sun, 25 Jan 2026 01:22:39 GMT

Hi, thanks for your response. i accidentally added freedom e-sim but deleted the freedom one after. I cannot see public in my cellular though. Not sure if that changes anything

Re: E Sim not working

slusagm — Sun, 25 Jan 2026 01:25:10 GMT

@larad1

and you got the text from Freedom to approve the port yet? if you have not got it yet, you will need to rebuy a Freedom sim so you can get the text and approve the port.

Re: E Sim not working

larad1 — Sun, 25 Jan 2026 01:26:34 GMT

Yes i got replied yes to the freedom message. i still have my physical freedom sim in my phone

Re: E Sim not working

slusagm — Sun, 25 Jan 2026 01:27:19 GMT

ok., then the Freedom side is good

check with PM first and see what they suggest

Re: E Sim not working

larad1 — Sun, 25 Jan 2026 01:29:04 GMT

thank you so much!