porting issue

Nate_edwards151 — Sun, 25 Jan 2026 01:15:01 GMT

Hi, i went through the process of porting my number, however its showing on my public account that my current number is my active number however my number is active with fizz and my public account is still tied to the temporary number. I replied to the text from fizz 6 hrs ago and its still active with them and isnt active with public.

Re: porting issue

slusagm — Sun, 25 Jan 2026 13:14:18 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

topic porting issue in Get Support

porting issue

Re: porting issue