topic Re: Resolved: Flash Sale Promo - Activation Issue in Get Support

Re: Open Issue: Flash Sale Promo - Activation Issue

Yuser — Sat, 24 Jan 2026 17:58:25 GMT

You have been informed incorrectly and after being charged (TWICE, ffs), completing all of the activation steps, the eSIM appears to be active however there is NO CONNECTIVITY.. not able to make or receive calls or texts or use the web.

Even after performing all troubleshooting, resetting network settings, restarting phone etc. still doesn’t work

Re: Open Issue: Flash Sale Promo - Activation Issue

Yuser — Sat, 24 Jan 2026 17:51:34 GMT

My credit card says otherwise.

Re: Issue with eSIM activation

Yuser — Sat, 24 Jan 2026 18:16:00 GMT

I sent messages yesterday and this morning and still no reply !!

Re: Esim issue

Yuser — Sat, 24 Jan 2026 18:17:22 GMT

I can’t submit a ticket, it won’t allow me to, I have sent messages yesterday and today and have not gotten a reply..

charged twice, plus no connection after activation and troubleshooting

Re: Resolved: Flash Sale Promo - Activation Issue

Yuser — Sat, 24 Jan 2026 18:18:49 GMT

SAME HERE!!!

I was about to switch my whole family.. but this is mess, me and my daughter are without service

Re: Esim issue

slusagm — Sat, 24 Jan 2026 18:21:54 GMT

@Yuser

Reply in the weekend can be slower. Also, it is known fact that direct message is a slower way, but you have no choice since you cannot use Chatbot to open ticket

Message again for update

Re: Resolved: Flash Sale Promo - Activation Issue

Obi2 — Sat, 24 Jan 2026 22:27:07 GMT

Same here. Beginning to think porting was penny wise, pound foolish. No service since ‘sucessfully’ porting and resetting network settings.

Re: Open Issue: Flash Sale Promo - Activation Issue

ssoh5 — Sun, 25 Jan 2026 01:30:50 GMT

same issue for me today as well.. can't submit the ticket either. i never got the data working, havne't even ported in yet.

Re: Open Issue: Flash Sale Promo - Activation Issue

wetsand24 — Tue, 27 Jan 2026 02:58:48 GMT

Any update on this issue ??? I am stuck without service as well...