topic New subscription problem in Get Support

New subscription problem

Amyhuang2008 — Sun, 25 Jan 2026 01:02:34 GMT

I subscribed a $40 plan with 50% off for 2 years. First I was asked to pay $20 plus tax = $22.6. A confirmation email was sent to me and ask me to port my number and activate my plan. I followed the instructions going to the last step. When the line is activated, immediately I received a message telling me that my subscription was expired and asked me to update my payment information and pay again for $22.6. I thought I might have provided wrong info in my last transaction. I updated my payment information and paid again. Later I checked my card and found that I was charged twice. And I checked my plan details and found that my plan didn’t have the 50% off promotion rate. Please help

Re: New subscription problem

slusagm — Sun, 25 Jan 2026 01:04:27 GMT

we are just customers here and you need PM to check your activation.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscription problem

hTideGnow — Sun, 25 Jan 2026 01:04:37 GMT

hi @Amyhuang2008

it is a bit confusing with the 50% off offer, many experienced activation issue. So, there is no quick way and you need PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscription problem

Amyhuang2008 — Sun, 25 Jan 2026 01:19:22 GMT

Thank you!