topic Re: Porting issue in Get Support

Porting issue

Irtiza — Sun, 25 Jan 2026 00:40:07 GMT

I am porting from Chatr. I replied YES to the authorization text, but received a 'Porting Failed' message. I have outbound calls/data on my PM SIM, but no inbound SMS. How do I fix this?

Re: Porting issue

slusagm — Sun, 25 Jan 2026 00:45:15 GMT

@Irtiza

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Porting issue

Nate_edwards151 — Sun, 25 Jan 2026 00:47:42 GMT

Could you send me the number too? having the same issue

CANNOT ACTIVATE ESIM

Irtiza — Mon, 26 Jan 2026 16:37:55 GMT

porting failed from chatr to public mobile. cs_agent doesnt wanna respond to any of my emails. So, i changed my number and bought a new esim. Now i cant activate it from the app, it always fails. I tried the qr code on the website, and it doesnt scan. So many issues with this carrier. Can someone help? or give a refund or something? Tried calling the customer support, noone picks the call.

Re: CANNOT ACTIVATE ESIM

Handy1 — Mon, 26 Jan 2026 16:39:13 GMT

@Irtiza

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CANNOT ACTIVATE ESIM

hTideGnow — Mon, 26 Jan 2026 16:41:58 GMT

hi @Irtiza

i am a bit confused with your situation, can you give me details?

so you already subscribed PM, just porting is the issue?

but you use the app to buy a new eSIM? what you meant by changed your number?

and if you used the app to buy new eSIM, the app would already installed the eSIM for you, you don't need to scan QR code to install again.

tell us more and we can help

Re: CANNOT ACTIVATE ESIM

Irtiza — Mon, 26 Jan 2026 16:45:16 GMT

when i initially bought the plan, i couldnt activate the esim from the app. I got an email which had a qr code, and i scanned that to activate my esim , and it worked. I bought a new esim now, but i didnt receive an email containing the qr code, so i cant activate the new esim.

because of the porting issue initially, i decided to change my number and get a new esim.

Re: Porting issue

CSA_PM — Mon, 26 Jan 2026 22:13:16 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Can't receive SMS and calls

Irtiza — Tue, 27 Jan 2026 01:15:44 GMT

I used a new number from public mobile. Installed a fresh new esim. Can't receive 2FA codes and can't receive calls. I can only use data and place outgoing calls.

I am not porting number from any other carrier.

Can anyone help?

Re: Can't receive SMS and calls

hTideGnow — Tue, 27 Jan 2026 01:18:41 GMT

@Irtiza

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't receive SMS and calls

Irtiza — Tue, 27 Jan 2026 01:19:54 GMT

I have not ported anything. This was a fresh number from public mobile

Re: Can't receive SMS and calls

Sansan — Tue, 27 Jan 2026 01:20:28 GMT

Check if the eSIM is already installed in your phone under the Sim Manager or Cellaulur and make it primary and reboot your phone.

If it's not there, you need to submit a ticket through the chatbot by clicking the envelope icon or use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437