topic Re: new credit card in Get Support

new credit card

cdownman1 — Tue, 04 Jan 2022 23:17:29 GMT

my credit card was updated by my bank, so the number changed, public mobile stopped my account for lack of payment, i cant update my credit card cause i forgot my password, what do i do? also would like to upgrade my plan?

Re: new credit card

joesugarman27 — Mon, 25 Jun 2018 03:56:13 GMT

You will need to send a private message to @CS_Agent,
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.

Re: new credit card

ShawnC13 — Mon, 25 Jun 2018 04:04:11 GMT

@cdownman1 wrote:
my credit card was updated by my bank, so the number changed, public mobile stopped my account for lack of payment, i cant update my credit card cause i forgot my password, what do i do? also would like to upgrade my plan?

You will need to message the mods to get your password changed so you can change your credit card. You will then have to add funds to your account for the MODS to make a change to your plan because it is suspended.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number
4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number
date of birth
complete address listed on account with postal code
email address on account
most commonly called numbers
alternate number listed on the account
last payment date and amount
last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Mon-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

Re: new credit card

frankthemechan — Mon, 25 Jun 2018 05:19:22 GMT

Having the same problem ... 2 weeks later still not resolved ... just get a 10$. Public mobile voucher from wal mart and transfer to a new cell phone company !!!

Re: new credit card

NDesai — Mon, 25 Jun 2018 05:44:58 GMT

@frankthemechan wrote:
Having the same problem ... 2 weeks later still not resolved ... just get a 10$. Public mobile voucher from wal mart and transfer to a new cell phone company !!!

I don't believe this. Changing password is a piece of cake and only required because the forgot password is broken atm. Once they reset your password, you can login to your self-serve account and change the credit card info.

Re: new credit card

frankthemechan — Mon, 25 Jun 2018 06:33:12 GMT

Have you tried that !!! The same day the payment was due and my credit card (new expiration and security code ) was not accepted I tried ... there was no way to update .. since then I have sent the moderator several messages to fix this ... as for a PIN number ... I haven’t had to use it in 9 years and don’t remember it .. original email is no longer in use .. I have since took a agreement with Koodo and tried teleporting my number but unable cause public mobile is hold it ... but research says telus owns public mobile and Koodo !!’ The last choice was to to go the cctv group to have this resolved !! It’s a shame that clients have to go through all this .. even after being able to prove who I am social insurance number imei number on my last phone

people I called before service was canceled

credit card info

etc

as a business number the loss of business and not able to get or ship orders /confirmation .. has severely hurt my business !!! And I will be looking at other methods of communication from this point on !!!!

Re: new credit card

NDesai — Mon, 25 Jun 2018 07:08:05 GMT

@frankthemechan wrote:
Have you tried that !!! The same day the payment was due and my credit card (new expiration and security code ) was not accepted I tried ... there was no way to update .. since then I have sent the moderator several messages to fix this ... as for a PIN number ... I haven’t had to use it in 9 years and don’t remember it .. original email is no longer in use .. I have since took a agreement with Koodo and tried teleporting my number but unable cause public mobile is hold it ... but research says telus owns public mobile and Koodo !!’ The last choice was to to go the cctv group to have this resolved !! It’s a shame that clients have to go through all this .. even after being able to prove who I am social insurance number imei number on my last phone
people I called before service was canceled
credit card info
etc
as a business number the loss of business and not able to get or ship orders /confirmation .. has severely hurt my business !!! And I will be looking at other methods of communication from this point on !!!!

I guess you just didn't see the "manage my card" option. I have edited my cc many times without any issue.

Re: new credit card

frankthemechan — Mon, 25 Jun 2018 11:02:23 GMT

Finally someone that works for public mobile .. and that option doesn’t work for my account !! I would need to access my account but I never had a PIN number assigned to my account due to the fact I did everything in store ... when public mobile was a great company and had customer services .. view -> https://mobilesyrup.com/2018/02/20/ccts-received-more-than-1600-complaints-over-public-mobile-40-4gb-price-hike/

seems like there’s more to this story why public mobile is trying to get rid of customers !! Perhaps tax fraud !!

All I want at this point is my number released from public mobile and transferred to my new service provider !!

Re: new credit card

CrazyApothecary — Mon, 25 Jun 2018 12:34:22 GMT

Click on the "Forgot password" link on the login page.

Re: new credit card

NDesai — Mon, 25 Jun 2018 14:37:57 GMT

@frankthemechan wrote:

All I want at this point is my number released from public mobile and transferred to my new service provider !!

You are wrong still, but i am not going to argue here.

Wish you a good luck!!

Re: new credit card

will13am — Mon, 25 Jun 2018 15:11:23 GMT

@frankthemechan wrote:
Finally someone that works for public mobile .. and that option doesn’t work for my account !! I would need to access my account but I never had a PIN number assigned to my account due to the fact I did everything in store ... when public mobile was a great company and had customer services .. view -> https://mobilesyrup.com/2018/02/20/ccts-received-more-than-1600-complaints-over-public-mobile-40-4gb-price-hike/
seems like there’s more to this story why public mobile is trying to get rid of customers !! Perhaps tax fraud !!
All I want at this point is my number released from public mobile and transferred to my new service provider !!

The article you brough up is not relevant to this situation. Note to you and all customers, this service is by and large reliant on customer use of a self serve portal, with support from the community forum for non account related issues and the moderator team for account related issues. Any judgment of this service must be made with this in mind.

Re: new credit card

frankthemechan — Wed, 27 Jun 2018 04:29:44 GMT

Perhaps calling this number ‭1 (855) 478-2542‬ can help me further ?

Cause the account link is now asking for a twitter account !! As for your customer support I would consider this the “ WORST “ services I have ever received in my life .. now I understand why this company is closing there doors !!! And further searches on govt sites explains this therory as well !!

Re: new credit card

frankthemechan — Wed, 27 Jun 2018 04:36:22 GMT

In a blog post entitled ‘Lessons from the Public Mobile price increase,’ the CCTS noted: “Consumers do have a voice. Social media can be an effective tool for organizing those voices and effecting change.” However, it also cautioned consumers that their complaints must be made directly to the offending telecom before arriving at the CCTS, or the service provider will object and the commission will have to notify customers that their complaint has been refused. This causes “needless delays” and, in this case, would have consumed hundreds of hours of CCTS time, diverting that time from consumers who had filed complaints properly, the commission reported. “First [customers] must give their service provider the chance to fix the problem — it often suffices to resolve the issue,” stated CCTS.

Read more at MobileSyrup.com: CCTS received more than 1600 complaints over Public Mobile $40/4GB price hike

as for this info it is revelant to how your services are valued by the public !!! If a customer CAN NOT be helped by your company then it is there LEGAL RIGHT to make a complaint to the appropriate GOVT org !!

Re: new credit card

NDesai — Wed, 27 Jun 2018 04:54:00 GMT

@frankthemechan wrote:
Perhaps calling this number ‭1 (855) 478-2542‬ can help me further ?
Cause the account link is now asking for a twitter account !! As for your customer support I would consider this the “ WORST “ services I have ever received in my life .. now I understand why this company is closing there doors !!! And further searches on govt sites explains this therory as well !!

You are still so wrong lol

Re: new credit card

frankthemechan — Wed, 27 Jun 2018 13:34:37 GMT

Seems like all you can reply is I’m so wrong ... like I said all I want is my number released to my new service provider !!! Am I wrong on that request as well?