topic Re: Entered wrong community name in Get Support

Entered wrong community name

Anerkons — Sat, 24 Jan 2026 21:58:41 GMT

Tried to register a community name and it automatically auto corrected to a different name. Now what ?

Re: Entered wrong community name

Handy1 — Sat, 24 Jan 2026 18:20:11 GMT

@Anerkons Only support can help you change community name

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

My number doesn’t work

Anerkons — Sat, 24 Jan 2026 21:35:02 GMT

Wow what a mess- what have I done by porting to PM?

My account page shows that my account is active but my number doesn’t work. I’m able to only login to my account by email. I asked CS for help but non response . Now what ???? I need my number for all my banking etc two factor authentication.

Re: My number doesn’t work

BKNS27 — Sat, 24 Jan 2026 21:27:09 GMT

@Anerkons

Unfortunately you will have to wait for a response under your message inbox for an agent to reply back. Depending how busy they are. It may take up to 4 hours.
Meanwhile reset the Network setting and reboot your phone and see if that works.

Re: My number doesn’t work

Anerkons — Sat, 24 Jan 2026 21:31:11 GMT

This is bad bad - so sorry I switched to PM - Tried to initiate a ticket and get this message ---There seems to be an error submitting the ticket --- what gives with this company?

Re: My number doesn’t work

BKNS27 — Sat, 24 Jan 2026 21:34:01 GMT

@Anerkons

Try dm them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM is an online service so everything is done through Chat or dm an agent.

PM is not for everyone that is not technically mind or not familiar with all the settings on their phone.

Did you reset the Network setting to see if that works?

Re: My number doesn’t work

hTideGnow — Sat, 24 Jan 2026 21:35:00 GMT

hi @Anerkons

not bad at all, easy enough in fact

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Resolved: Flash Sale Promo - Activation Issue

Anerkons — Sat, 24 Jan 2026 21:43:47 GMT

A few hours ago I ported from FIZZ - my account page shows active and all info is correct - my payment was taken etc. HOWEVER my number is not active - the only way I can login is by email. I'm in trouble because now I can't even access my banking and other services requiring 2 factor authentication ---CS won't respond --- I'm in big trouble and curse the day I tried to switch to PM. From all the complaints on this thread it's obvious that maybe they need a new team of computer science persons. I'm really worried and have wasted hours on this situation.

Re: Entered wrong community name

Anerkons — Sun, 25 Jan 2026 00:01:39 GMT

What support ? 6 hours and still waiting — HOWEVER now I can do voice calls but the message up is constantly trying to verify my number it non stop shows the spinning wheel - any suggestions as to what I may do?

Re: Entered wrong community name

Handy1 — Sun, 25 Jan 2026 00:05:30 GMT

@Anerkons Unfortunately support is swamped to due to messy roll out of new activation plans since yesterday and wait times are abnormally longer then usual . Most times you get reply 1-2 hours I’ve seen myself have to wait up to 48 hours before and I’m afraid this could be one of those unfortunate times . Just need to wait till you get reply from them to assist unfortunately, sorry be the messenger if bad news and also know I’m just a customer like you trying to help , best of luck 🤞