topic eSIM to eSIM port-in today – no signal, cannot activate in Get Support

eSIM to eSIM port-in today – no signal, cannot activate

Sakura6 — Sun, 22 Feb 2026 23:12:42 GMT

Hi everyone,

I ported my number today (Jan 24 at 1:33 PM) from another carrier to Public Mobile, eSIM to eSIM.

The eSIM shows as installed, but it cannot be activated. I currently have:

No signal
No network
No calls
No data

Error message shown on my phone:

“Activating eSIM – Connecting to carrier. This may take a few minutes.”

Then it fails with:

“Unable to activate eSIM. You can try again or contact your carrier for help.”

I’ve tried all activation and troubleshooting steps multiple times, but nothing works.

Has anyone experienced this with same-day eSIM to eSIM port-ins? Any advice would be appreciated.

Thanks.

Re: eSIM to eSIM port-in today – no signal, cannot activate

Handy1 — Sat, 24 Jan 2026 23:56:40 GMT

@Sakura6 You need support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM to eSIM port-in today – no signal, cannot activate

jerii26 — Sun, 25 Jan 2026 00:01:38 GMT

Experiencing a similar porting issue at the moment. Ticket submitted more than five hours ago, and always no reply from CS_Agent. In fact, I saw CS_Agent's profile indicating offline... wonder if anyone is really working on this issue.

Re: eSIM to eSIM port-in today – no signal, cannot activate

slusagm — Sun, 25 Jan 2026 00:16:44 GMT

@Sakura6

why your eSIM cannot be activated?

make sure you removed the old sim card and disable the old eSIM first

Then reboot phone and check Sim Manager again and try to enable the PM esim. If you have an iPhone, toggle on "Turn on this sim" and set as Primary for the PM eSIM

if your phone say cannot activate, please kindly post a screenshot of the error