topic Re: No data in Get Support

No data

Shine21 — Sat, 24 Jan 2026 23:43:16 GMT

Hi community,

new member here. I moved to PM yesterday and have no data working since that. Tried all troubleshooting tips from the community, and contacted the support three times and got no response.

i know the low cost suggests self service, but no customer support irks me! I will self serve but get my data working PB

Thanks

Re: No data

Handy1 — Sat, 24 Jan 2026 23:44:08 GMT

@Shine21 You gonna need supports help to fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No data

Shine21 — Sat, 24 Jan 2026 23:46:51 GMT

Thanks Handy, I did that three times since yesterday. What is their average response time?

Re: No data

slusagm — Sat, 24 Jan 2026 23:47:45 GMT

@Shine21 usually within just an hour or maybe two

But they are a bit slow this weekend. Message them again

Re: No data

Handy1 — Sat, 24 Jan 2026 23:47:59 GMT

@Shine21 Usually with in 1-2 hours but since yesterday there’s been abnormally long wait times due to messy roll out of new activations yesterday plans unfortunately

Re: No data

hairbag1 — Sat, 24 Jan 2026 23:48:31 GMT

@Shine21

what make is your cellphone ? Make certain data is enabled in settings.

Customer Support is actively putting out fires with the new 50% offers so it could take a day or 2 to get back to you.

Re: No data

Shine21 — Sat, 24 Jan 2026 23:49:16 GMT

Thank you!

Re: No data

Shine21 — Sat, 24 Jan 2026 23:50:20 GMT

Thanks, Apple and I tried all known troubleshooting