topic Re: Change SIM type from eSIM to Physical SIM in Get Support

Change SIM type from eSIM to Physical SIM

Jeff_Huang — Sat, 24 Jan 2026 23:49:06 GMT

Hi,

I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead.

I was told by Live Chat that if the SIM type cannot be changed, I would need to get a refund and then open a new plan. However, I am worried that if I get a refund, this promotional plan may no longer be available.

Could you please help me update my account to use the physical SIM card instead of eSIM, without having to cancel and lose the current plan?

Thank you very much for your help.

Re: Change SIM type from eSIM to Physical SIM

slusagm — Sat, 24 Jan 2026 23:46:59 GMT

But a physical sim first then ask PM to update the sim for you

But the Public Mobile sim card from a Telus /Koodo/Mobile Klink store

Once you have the card, message PM and they will update the number for you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Change SIM type from eSIM to Physical SIM

Handy1 — Sat, 24 Jan 2026 23:47:04 GMT

@Jeff_Huang You need support to help with that

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Change SIM type from eSIM to Physical SIM

computergeek541 — Sat, 24 Jan 2026 23:48:58 GMT

@Jeff_Huang wrote:

I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead.

I was told by Live Chat that if the SIM type cannot be changed, I would need to get a refund and then open a new plan. However, I am worried that if I get a refund, this promotional plan may no longer be available.

Could you please help me update my account to use the physical SIM card instead of eSIM, without having to cancel and lose the current plan?

Public Mobile doesn't offer live chat for customer service. If it was the chatbot that you were interacting with, please send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Posting a message here won't get a refund. If you were already speaking to a customer support agent, please continue communicating with that customer support agent.

Re: Change SIM type from eSIM to Physical SIM

Jeff_Huang — Sat, 24 Jan 2026 23:51:45 GMT

I have hold a physical SIM card. Thank you so much.