topic Re: E sim in Get Support

E sim

Britalyssa — Sat, 24 Jan 2026 22:51:17 GMT

How can I swap to eSIM instead as a new customer who just signed up

Re: E sim

Handy1 — Sat, 24 Jan 2026 22:53:44 GMT

@Britalyssa If your already activated the physical SIM card and everything working just log into your account and go to account page and buy eSIM on the app and buy eSIM that’s it , if you haven’t activated yet you will need support to help unless you just wanna create new account with new email and choose eSIM instead

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E sim

hairbag1 — Sat, 24 Jan 2026 22:54:06 GMT

@Britalyssa

log in to your new account and buy a new esim. It'll cost you $5 to change to esim from hard sim. If you replace cellphone in the future, the eim will be a free replacement.

Re: E sim

Britalyssa — Sat, 24 Jan 2026 22:56:52 GMT

I already signed up to the account and choose the physical. And it’s gonna take over a week. I can’t bypass; it says free e sim. I wish it did both.

Re: E sim

Britalyssa — Sat, 24 Jan 2026 22:57:20 GMT

I have also tried contacting support and it keeps disconnecting me!!