topic Re: Account pre authorized payments? in Get Support

Account pre authorized payments?

Redrooster — Sat, 24 Jan 2026 18:14:08 GMT

My subscription is $35/Month. Why sometimes is the Top-up only charge $20? I didn't do anything to trigger it that I know?

slusagm — Sat, 24 Jan 2026 18:17:07 GMT

Maybe you have some credit from before ? check My Account -> Payment History, post the screenshot here so we can help

hairbag1 — Sat, 24 Jan 2026 18:16:42 GMT

to start...log in to your account and confirm which plan you've subscribed to.

hTideGnow — Sat, 24 Jan 2026 18:19:24 GMT

it's hard to believe that you will pay less. Check the Payment History page on My Account and it will tell you clearly why

Redrooster — Sat, 24 Jan 2026 22:52:55 GMT

Here is some screen shots.

hTideGnow — Sat, 24 Jan 2026 22:57:29 GMT

did you make a plan change to the $35 plan on Dec 24th?

Redrooster — Sat, 24 Jan 2026 23:05:20 GMT

No this is the same plan I signed up with.

hTideGnow — Sat, 24 Jan 2026 23:06:52 GMT

then ask PM support agent to help

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

Support will reply via Community inbox here within 2 to 4 hours: