topic Re: Payment and Support in Get Support

Payment and Support

SajidElahi — Sat, 24 Jan 2026 21:59:30 GMT

I made the payment for a promo 20 dollars for 60 originally it was 40 but there is a 50 percent off untill the 26th. I made my payment and followed instructions and downloaded the app. I activated it and transferred numbers now its telling me my subscription is expired the 20 dollars i paid is now showing in funds that I can use at checkout. If I try to activate my subscription I have to pat another 22.60 on top of the 22.60 I already paid. I tried contacting support I need help all my services are currently down an I can't make calls. Why is 20 dollars showing I Funds when I paid for the plan and why do I have now pay more?

Re: Payment and Support

hTideGnow — Sat, 24 Jan 2026 22:01:49 GMT

hi @SajidElahi the payment with the 50% off has lot of problems

ask PM to help. you cannot submit Chatbot ticket but you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment and Support

SajidElahi — Sat, 24 Jan 2026 22:08:56 GMT

So do customers pay the full $40 +tax for initial activation; then $20 credit applies to 24 future renewals ?

Re: Payment and Support

hairbag1 — Sat, 24 Jan 2026 22:28:55 GMT

@SajidElahi wrote:
So do customers pay the full $40 +tax for initial activation; then $20 credit applies to 24 future renewals ?

@hTideGnow

I posted the above question to you...dunno how it ended up being in OP's name.

Re: Payment and Support

hTideGnow — Sat, 24 Jan 2026 22:40:11 GMT

hi @hairbag1

I activated an account with the $20 off $55 plan 2 or 3 Black Friday ago and it was how the payment was done. Pay in full and then will get the $20 back in 2 days. Then they keep give another $20 credit at every renewal