topic Re: Resolved: Flash Sale Promo - Activation Issue in Get Support

Re: Resolved: Flash Sale Promo - Activation Issue

Sophiecicihoo — Sat, 24 Jan 2026 20:53:30 GMT

Me too. I switched today. Data is not working ! Just submitted ticket

hTideGnow — Sat, 24 Jan 2026 20:55:29 GMT

hi @Sophiecicihoo what phone is that?

try Reboot phone and then click Reset Network Settings

Sophiecicihoo — Sat, 24 Jan 2026 20:56:54 GMT

iPhone 12. I did reboot phone and reset network settings. Still not working

hTideGnow — Sat, 24 Jan 2026 20:58:51 GMT

did you remove the old carrier sim card?? PM sim is the Primary?

Sophiecicihoo — Sat, 24 Jan 2026 21:01:45 GMT

Removed my old SIM card. I’m using eSIM now

hTideGnow — Sat, 24 Jan 2026 21:03:45 GMT

hi @Sophiecicihoo some can get it working immediately by buying a new eSIM from the app. On the Account page, Purchase Sim card and choose esim

you can then ask PM agent to reimburse you the extra $5 you spent

Sophiecicihoo — Sat, 24 Jan 2026 21:05:40 GMT

I will try this now. Hope it will solve the problem.

Sophiecicihoo — Sat, 24 Jan 2026 21:10:18 GMT

It worked with new eSIM! Thanks a lot!