topic Re: eSIM not activating in Get Support

eSIM not activating

ChiWpg — Sat, 24 Jan 2026 03:16:40 GMT

Hey everyone,

just activated my plan & my eSIM installed. However, it’s stuck on activating.

(iPhone 12)

restarting my phone didn’t help - any ideas?

Re: eSIM not activating

hTideGnow — Sat, 24 Jan 2026 03:18:06 GMT

hi @ChiWpg

there is a active activation issue today. Ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not activating

slusagm — Sat, 24 Jan 2026 03:19:04 GMT

you tried Reboot the phone and try login the PM app and check if it can complete activation? Ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not activating

ChiWpg — Sat, 24 Jan 2026 03:21:15 GMT

Thanks! I’m coming from Koodo. I haven’t said yes to the port text yet. I’m afraid I’ll totally lose service.
I’m thinking I should get the eSIM working with the customer care agent , and once it works can I ask them to redo the port text? It expires in 90 mins and I don’t think I’ll make it.

Re: eSIM not activating

ChiWpg — Sat, 24 Jan 2026 15:31:47 GMT

@CS_Agent can you plz help

Re: eSIM not activating

Frank52 — Sat, 24 Jan 2026 20:16:41 GMT

Hello @ChiWpg,

Here is the link to use to contact the CS_Agent directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not activating

CSA_PM — Mon, 26 Jan 2026 19:42:04 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage