topic Re: Invalid Phone Number when transfer my numbers in Get Support

Invalid Phone Number when transfer my numbers

Meilun — Sat, 24 Jan 2026 19:41:22 GMT

It keeps saying my phone number is invalid, so I couldn't activate the subscription. Also submit a ticket doesn't work here.

Re: Invalid Phone Number when transfer my numbers

Handy1 — Sat, 24 Jan 2026 19:42:04 GMT

@Meilun If chat bot not working you can

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Invalid Phone Number when transfer my numbers

softech — Sat, 24 Jan 2026 19:50:14 GMT

@Meilun

Some numbers cannot be ported into PM, give us the area code and the next three digit and will confirm if it can be transferred here

Re: Invalid Phone Number when transfer my numbers

Meilun — Sat, 24 Jan 2026 19:51:08 GMT

438-866-xxxx

Re: Invalid Phone Number when transfer my numbers

softech — Sat, 24 Jan 2026 19:57:10 GMT

@Meilun that is a Montreal phone number and can be ported into PM

If you are a Koodo Prepaid customer now have to activate with a new number first and then ask PM support for manual porting

If you are not with Koodo Prepaid, you can still choose a new number first and then login My Account and go to Profile page and request Transfer phone number after

Re: Invalid Phone Number when transfer my numbers

Meilun — Sat, 24 Jan 2026 20:02:14 GMT

I just choose a new number and set up, and after login my account and request transfer phone number it still says invalid

Re: Invalid Phone Number when transfer my numbers

softech — Sat, 24 Jan 2026 20:04:40 GMT

No worries, you number can for sure be transferred here. Just reach out PM CS agent for manual porting help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Invalid Phone Number when transfer my numbers

Meilun — Sat, 24 Jan 2026 20:08:51 GMT

It's too complicated, can you just refund my subscription

Re: Invalid Phone Number when transfer my numbers

Handy1 — Sat, 24 Jan 2026 20:11:06 GMT

@Meilun We are just customers like you trying to help we are not public mobile staff , you need to engage support and work with them to help fix / refund