topic Pay bill in Get Support

Pay bill

SarahWei — Sat, 24 Jan 2026 19:57:46 GMT

My phone/data service is off because I need to update my payment card information. After updating card, I can only see due amount and cannot find a button saying “pay now”. What a terrible experience!

Re: Pay bill

softech — Sat, 24 Jan 2026 20:00:06 GMT

@SarahWei

Use this link to load enough funds to resume

https://myaccount.publicmobile.ca/en/account/payment/funds/card

When loading funds for renewal, remember to add E911 fess if you are in the following provinces: AB, NB, NF, NS, NWT, NU, PEI, QC, SK

Re: Pay bill

Handy1 — Sat, 24 Jan 2026 20:00:15 GMT

@SarahWei after updating crest card you need make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Pay bill

SarahWei — Sat, 24 Jan 2026 20:08:43 GMT

Is there anyone here? I now stay in the public library to pay my Public Mobile bill. I have already updated my payment information. I cannot find where I can activate current payment. . It’s due today. I cannot make any phone call now. No data service. I need urgent help because the library close soon .

Re: Pay bill

SarahWei — Sat, 24 Jan 2026 20:21:09 GMT

Thanks. It’s renewed. But the APP is awful!

Re: Pay bill

SarahWei — Sat, 24 Jan 2026 20:21:31 GMT

Thank you. I am in Ontario.