topic Re: Phone number unable to transfer, eSIM Activation failed in Get Support

Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Sat, 24 Jan 2026 21:38:14 GMT

Just signed up, but it's been a nightmare so far.

Says my phone number is unable for transfer.

Wasted over two hours so far just trying to get my number ported over.

Have not even been able to add the eSIM on my phone yet.

Re: Phone number unable to transfer, eSIM Activation failed

gl17ch — Sat, 24 Jan 2026 19:06:40 GMT

same, it's been a hell. and i have seen most of the others facing the same problem. regretting my decision as there is no way i can directly reach out to a customer service executive

Re: Phone number unable to transfer, eSIM Activation failed

Handy1 — Sat, 24 Jan 2026 19:10:32 GMT

@Fillupontacos @And @gl17ch

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: Phone number unable to transfer, eSIM Activation failed

slusagm — Sat, 24 Jan 2026 19:11:13 GMT

Just message PM for help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Sat, 24 Jan 2026 19:11:42 GMT

It's so crazy we can't call them and get this resolved. I have tried many phone service providers and never had so much time wasted without even getting my sim activated and number transferred yet. I spent 1.5 hour on the first chat and they said it was not a secure chat so I had to start over and file a ticket. I'm regretting as well, but I hope they resolve this. It's a low price so I imagine they are swamped.

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Sat, 24 Jan 2026 19:14:30 GMT

Thanks I just messaged them as well.

Re: Phone number unable to transfer, eSIM Activation failed

gischt — Sat, 24 Jan 2026 19:15:34 GMT

Same situation. I contacted them online several times, and they said it would be resolved in one hour, but it’s been two hours and it still hasn’t been fixed.

Re: Phone number unable to transfer, eSIM Activation failed

golfball — Sat, 24 Jan 2026 19:28:32 GMT

If you are having issues with porting specifically there is a number to call.

In general it's recommended to activate first with a temporary number and then do your number port afterwards just in case.

Re: Phone number unable to transfer, eSIM Activation failed

gl17ch — Sat, 24 Jan 2026 19:35:41 GMT

my qr code is not working anymore and im stuck with not able to re-activate/install

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Sat, 24 Jan 2026 20:10:49 GMT

They have not contacted me yet since I filled the ticket or direct messaged them

Re: Phone number unable to transfer, eSIM Activation failed

hTideGnow — Sat, 24 Jan 2026 20:19:13 GMT

hi @Fillupontacos PM's response on the weekend is generally slower. Message them again for update

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Sat, 24 Jan 2026 20:37:17 GMT

So I took a temp number, but porting in app says invalid for my real number?

do you know where I can find the number to call for the porting assistance?

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Sat, 24 Jan 2026 21:05:42 GMT

UPDATE: Previous providers are enabling port block to stop people from transferring

Call old provider and ask them to remove port block so you can transfer your number.

Re: Phone number unable to transfer, eSIM Activation failed

Frank52 — Sat, 24 Jan 2026 21:37:20 GMT

Wow! Thank you for providing this advice to the community. May I ask which provider you were with previously? This information might help users who might be having similar issues. Thanks

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Wed, 28 Jan 2026 15:23:58 GMT

They just replied today, Wednesday for the first time lol

Re: Phone number unable to transfer, eSIM Activation failed

Fillupontacos — Wed, 28 Jan 2026 15:25:08 GMT

Telus