topic Re: Cancel service in Get Support

Cancel service

Nasimaa — Sat, 24 Jan 2026 21:56:23 GMT

this account belongs to my beloved mother who passed away last week . I have unsubscribed this service ,is there anything else needs to be done to cancel this service? Please advise.

Re: Cancel service

Handy1 — Sat, 24 Jan 2026 18:46:16 GMT

@Nasimaa Sorry for your loss

no nothing else to do if you have unsubscribed, also once the bank get the notice of death certificate then the card on file won’t be charged again anyways .

Re: Cancel service

kb_mv — Sat, 24 Jan 2026 18:47:12 GMT

@Nasimaa Sorry for your loss. If you have turned off "Subscription Renewal" you should be good. After they try and fail to renew the account, it starts a 90 day count down. After 90 days of non payment the account is closed permanently.

Re: Cancel service

hTideGnow — Sat, 24 Jan 2026 18:48:35 GMT

hii @Nasimaa it is actually better to message PM agent and ask them to remove the credit card

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel service

Chalupa_Batman — Sat, 24 Jan 2026 18:55:53 GMT

@Nasimaa wrote:
this account belongs to my beloved mother who passed away last week . I have unsubscribed this service ,is there anything else needs to be done to cancel this service? Please advise.

My condolences.

@Handy1 is 100% correct. Once the bank is notified of a passing, they freeze the credit card from anymore charges. That would be considered a non payment and automatically places the account inactive. Then, 90 days later the account automatically closes. I feel dealing with the bank is just one less task to deal with during these tough times.

Since you've already turned off subscribe and will be notifying the bank, there is no need to contact a CS Agent. You have done the correct moves already.