topic Re: Can I upgrade my IMEI online? in Get Support

Can I upgrade my IMEI online?

Lois26 — Sat, 24 Jan 2026 22:01:22 GMT

eSIM QR doesn’t work since IMEI not corrected, now phone is not activated.

Re: Can I upgrade my IMEI online?

Handy1 — Sat, 24 Jan 2026 17:05:49 GMT

@Lois26

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can I upgrade my IMEI online?

slusagm — Sat, 24 Jan 2026 17:08:19 GMT

Is it about porting? You need to ask PM to help with updating the IMEI as well as help with the eSIM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

How to activate SIM card

Lois26 — Mon, 26 Jan 2026 05:26:02 GMT

eSIM doesn’t work. Bought a SIM card. Still not working, live chat always disconnected, send messages to customer service , no answer for two days.

Re: How to activate SIM card

softech — Mon, 26 Jan 2026 05:28:14 GMT

@Lois26

you need PM CS agent to help to change the sim to physical sim card and update the sim card number to your account.

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

(Since it is a bit late tonight, they might not reply you until tomorrow morning)