topic Issue with eSIM activation in Get Support

Issue with eSIM activation

Wisnton00 — Sat, 24 Jan 2026 16:41:20 GMT

Hi, I am using the eSIM QR code from email to register it but I was not able to do it and I can see a “eSIM could not be installed” message in my public mobile app, I just received a text saying the my phone number transfer is completed, will I receive a new eSIM code or what would be next step?

thanks in advance

Re: Issue with eSIM activation

slusagm — Sat, 24 Jan 2026 16:44:06 GMT

You will need PM to help with that. There is a chance you need to activate with a physical sim card first, then change to eSIM after. But ask PM first

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Issue with eSIM activation

Wisnton00 — Sat, 24 Jan 2026 16:49:47 GMT

Thanks! I message through the link, would I be able to get an answer shortly?

Re: Issue with eSIM activation

slusagm — Sat, 24 Jan 2026 16:51:34 GMT

Yes , within an hour