topic Switching to new flash sale promo in Get Support

Switching to new flash sale promo

Maffeldt99 — Sat, 24 Jan 2026 22:02:40 GMT

Hello I recently switched to public Mobile this month and now they are offering a much better deal on a flash promo.

I would like to switch to the new flash sale deal.

Please help me to switch over to the $25 per month 80gb Canada/usa /Mexico deal.

Thanks

Markus

Re: Switching to new flash sale promo

Sansan — Sat, 24 Jan 2026 16:29:09 GMT

Did you sign into your account? Did it show as available to you?

If not, this is not for current users as indicated new activations only. Even though you only switch this month, you are not considered new. New is at the time of activation promo offer.

Re: Switching to new flash sale promo

Maffeldt99 — Sat, 24 Jan 2026 16:39:01 GMT

Is it possible to switch to this promo for me?

I am disappointed I wasn't offered this initially. I thought they said the boxing day specials were the best and a few weeks later it goes half off?

So disappointed

Re: Switching to new flash sale promo

hairbag1 — Sat, 24 Jan 2026 16:40:52 GMT

@Maffeldt99

the terms of the new offers indicate those offers are for new activations. As you're a recent activation...you're not a new activation...sorry.

Re: Switching to new flash sale promo

Sansan — Sat, 24 Jan 2026 16:41:53 GMT

I'm disappointed too.

I'm a customer just like you. I would love to get this offer myself.

In all the years I've been here, I have NEVER seen rates as good as this, even if it's only for 24 months.

Re: Switching to new flash sale promo

Maffeldt99 — Sat, 24 Jan 2026 16:47:07 GMT

I feel like switching back to my old provider. I will look at doing that soon.

I feel like this is not right since I am just a new subscriber a few weeks ago

Partial port from fizz to public mobile help

Maffeldt99 — Sun, 25 Jan 2026 23:24:14 GMT

I ported from fizz to public mobile. So far only a partial port. Outgoing and incoming calls but no SMS text messages.

It's been 4 hours.

Is this port stuck? Can someone help check this port request. I immediately responded "yes" to the text request to port from fizz.

Do I need moderator help?

Re: Partial port from fizz to public mobile help

hairbag1 — Sun, 25 Jan 2026 23:49:41 GMT

@Maffeldt99

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Partial port from fizz to public mobile help

Handy1 — Sun, 25 Jan 2026 23:50:31 GMT

@Maffeldt99 You need support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Partial port from fizz to public mobile help

Maffeldt99 — Mon, 26 Jan 2026 20:59:04 GMT

How long does it take? No reply yet

Re: Partial port from fizz to public mobile help

Maffeldt99 — Mon, 26 Jan 2026 21:00:17 GMT

I did and no reply yet. How long does it take to get any response?

Re: Partial port from fizz to public mobile help

hairbag1 — Tue, 27 Jan 2026 03:07:17 GMT

@Maffeldt99 wrote:
I did and no reply yet. How long does it take to get any response?

I'm surprised you haven't heard anything from them...did you check your message In Box ? https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Public Mobile "says" things are back to normal so message them again to hopefully get help asap.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Partial port from fizz to public mobile help

Maffeldt99 — Tue, 27 Jan 2026 14:57:50 GMT

It was fixed yesterday. Finally had someone reply. Thanks