topic Re: Issue transfer number from fizz in Get Support

Issue transfer number from fizz

Wisnton00 — Sat, 24 Jan 2026 17:14:36 GMT

Hi,

I’m porting my phone number (XXX-XXX-XXXX) from Fizz to Public Mobile.

I already approved the transfer on the Fizz side by replying “YES” and received the confirmation email.

I received a message saying there was an issue with an incorrect account number. Please note that Fizz does not have a traditional account number.

Could you please retry or manually process the port-in using my IMEI? I can provide any additional details if needed.

My fizz account number is

and IMEI is

Thank you.

Re: Issue transfer number from fizz

slusagm — Sat, 24 Jan 2026 16:19:38 GMT

@Wisnton00

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Issue transfer number from fizz

SarahSnow — Sun, 25 Jan 2026 15:39:30 GMT

I’m also having the same issue, could someone please message me the number for the porting assistance team?

Re: Issue transfer number from fizz

QPZ — Mon, 26 Jan 2026 19:15:49 GMT

I have the same issue porting from Fizz, pls PM