topic Re: eSIM not installing in Get Support

eSIM not installing

ConcernedPMuser — Sat, 24 Jan 2026 15:56:40 GMT

Getting the error “your esim could not be installed please contact support”. I tried scanning the QR code from the welcome email too and that did not work either. I’ve tried resetting my network settings and that also

didn’t help. I have a secondary esim as well but my phone (iPhone 16 Pro Max) supports dual esims. Please help I'm getting SOS only

Re: eSIM not installing

Handy1 — Sat, 24 Jan 2026 15:57:39 GMT

@ConcernedPMuser Sounds like you need public mobile to reprovision your sim /account just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not installing

slusagm — Sat, 24 Jan 2026 15:57:41 GMT

You need PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: eSIM not installing

ConcernedPMuser — Sat, 24 Jan 2026 16:04:37 GMT

I submitted a ticket to CS_Agent 10 hours ago now and still no response. I’ve been without service that entire time.

Re: eSIM not installing

Handy1 — Sat, 24 Jan 2026 16:06:09 GMT

@ConcernedPMuser You could submit another ticket , but I think they just really slow to reply because of all the issues they had with new activations last night

Re: eSIM not installing

CSA_PM — Mon, 26 Jan 2026 20:54:12 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage