topic Re: Expired subscription in Get Support

Expired subscription

thearcticdragon — Sat, 24 Jan 2026 13:07:56 GMT

Hi,

I signed up for the $40/60gb plan at 50% off for 2 years yesterday evening on the website and was charged $22.60. However, in the app it says my subscription is expired. I am unable to make any calls or use any data.

please help. Thanks

Re: Expired subscription

slusagm — Sat, 24 Jan 2026 13:11:33 GMT

There have been many issue with this promo. Please ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Expired subscription

Handy1 — Sat, 24 Jan 2026 13:54:27 GMT

@thearcticdragon Was this a new activation ? If not as a existing customers DO NOT get this offer it’s ONLY for new activations unfortunately not existing customers