topic Re: Transfer eSIM to new phone in Get Support

Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 02:46:19 GMT

I have an issue with activating an eSIM as a brand new Public Mobile subscriber. I believe there must have been an issue during activation. Can I get another free eSIM to attempt to activate again? I have paid for service but have no service. I am also retaining my old provider because of this…

Re: Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 02:37:07 GMT

I did submit a ticket (640251-606) but have yet to receive support. I am truly hoping someone can help. My post in the forum was marked as spam, probably because I was trying to be as descriptive as I could to help this along (https://productioncommunity.publicmobile.ca/t5/Get-Support/Unable-to-activate-eSIM/m-p/1401398/thread-id/957524).

Re: Transfer eSIM to new phone

softech — Sat, 24 Jan 2026 02:48:00 GMT

@Aseries

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 02:58:38 GMT

it doesn’t specify any temporary number in the Public Mobile eSIM settings, but I will try these steps as I should have a temporary number and I should have connectivity given an active subscription. I will report back.

Re: Transfer eSIM to new phone

slusagm — Sat, 24 Jan 2026 03:09:35 GMT

@Aseries

PM does not give temporary number when you request porting. You will have the same number (the number you want to port) on the PM sim. If the esim/sim card is installed, you will be able to make calls with the number and you can use data, you just cannot receive incoming calls. Incoming calls will come when port is done

Re: Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 03:35:13 GMT

If this is the case, would I need to initiate the transfer and accept it first before I can activate the eSIM, or can I/should I be activating the eSIM first? I have not yet accepted the transfer as I fear that if I transfer over, I will not be able to use any cell service since Public Mobile is not working.

Re: Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 03:36:30 GMT

Also I tried to reset twice and it still doesn’t work. I can see the eSIM but neither data or cell service works. I’ve had to reinsert my SIM to get the code to log into Public Mobile to post this.

Re: Transfer eSIM to new phone

slusagm — Sat, 24 Jan 2026 03:38:36 GMT

@Aseries

your eSIM should work even the port is not completed. If it does not work, you can message PM first

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 03:45:27 GMT

I let the port expire. I hope that’s okay. I want to be sure the eSIM will work first.

As for logging in, I am able to and created a ticket (ref #640251-606). Hoping to get resolution soon…

Re: Transfer eSIM to new phone

Aseries — Sat, 24 Jan 2026 03:51:32 GMT

Would you advise that I delete the eSIM since it doesn’t work anyway, and then use the QR code to add it again perhaps?

Re: Transfer eSIM to new phone

slusagm — Sat, 24 Jan 2026 03:53:00 GMT

@Aseries don't, the QR code can only installed once. delete and scare again won't help

Best is not to do anything and message PM and ask

Re: Transfer eSIM to new phone

Aseries — Sun, 25 Jan 2026 04:41:42 GMT

Should I port my number over in the meantime or wait for PM response? It’s been a whole day now with no response.

Re: Transfer eSIM to new phone

Aseries — Sun, 25 Jan 2026 20:37:19 GMT

If there’s any way to escalate my case, please do. I understand it’s the weekend and running this recent promo has Public Mobile’s Customer Service team stretched out, but I would have to take further action with the Commission for Complaints for Telecom-television Services if this cannot be resolved in a timely manner as I am incurring expenses with my previous provider and now with Public Mobile with services not rendered.