topic Re: Number Transfer Failed in Get Support

Number Transfer Failed

Nem333 — Sat, 24 Jan 2026 03:39:50 GMT

I signed on with Public Mobile and eventually got my payment to go through. I got to the part where it asks if I want a new number or a number transfer, and I chose to transfer. I put in all of my information and did everything correctly, and checked off all the boxes that were listed.

I got the text from my old service provider (Telus) asking of I want to transfer my number, I type Yes. But instead of getting a confirmation from Public, I get one from koodo saying "welcome to koodo".

I called Telus and they told me it was a mistake on Public's end, that Public provided the wrong port (?).

I really don't even know where to begin with this. I don' know where my phone number is (whether it's with Telus, Koodo or Public) ans would appreciate some support.

If it was a mistake on Public's part, can we please do something to fix it? If it was a mistake on Telus' side, can I get some confirmation on this from Public and an explanation how it was their mistake?

Re: Number Transfer Failed

slusagm — Sat, 24 Jan 2026 03:44:02 GMT

no worry about the Koodo/PM mix up, it is not uncommon. PM and Koodo share many things and they both owned by Telus

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them .

And let me warn you first, it will say Koodo porting department, but that department helps PM porting issue, too (as said, PM and Koodo share many thing , especially in the back office)

Re: Number Transfer Failed

hTideGnow — Sat, 24 Jan 2026 03:45:18 GMT

hi @Nem333

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number Transfer Failed

Lukasplet — Sat, 24 Jan 2026 06:00:56 GMT

Hello, I have a similar issue and need the the PM number as well.