topic Re: I need help with subscription in Get Support

I need help with subscription

ANUNNAKI33 — Sat, 24 Jan 2026 03:22:29 GMT

I need help, I have paid for the service but can't even raise a ticket for help! It says my services are on hold due to the expiration of your subscription. But I just paid, the payment went through as per my bank account and also got the email from Public stating subscription is active.

Re: I need help with subscription

Handy1 — Sat, 24 Jan 2026 03:23:43 GMT

@ANUNNAKI33 Many people are having issues today , your not alone

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: I need help with subscription

slusagm — Sat, 24 Jan 2026 03:23:56 GMT

PM has some activation issues tonight and they are working on it

but for your case, you need to open ticket with them. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need help with subscription

hTideGnow — Sat, 24 Jan 2026 03:25:55 GMT

hi @ANUNNAKI33

there is an active issue going on now

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-Issue/td-p/1401359

but yours is different, they charged you already. Please message PM support agent so they can check and help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage