topic Re: Porting from Fido - Fail in Get Support

Porting from Fido - Fail

MicheleMascolo — Sat, 24 Jan 2026 03:00:23 GMT

Hello, I am moving from Fido to Public Mobile.

I authorized the move and replied "YES" to the Fido SMS. My phone is now in SOS Only and I cannot receive calls.

Under my iPhone settings, it still shows Fido and there is no Public Mobile line available. I have already tried a network reset and a restart, but it did not work. I am also receiving an error when trying to submit a support ticket through the website.

Please help me finalize the port and get my service working.

@CS_Agent

Re: Porting from Fido - Fail

hTideGnow — Sat, 24 Jan 2026 03:02:48 GMT

HI@MicheleMascolo

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting from Fido - Fail

will13am — Sat, 24 Jan 2026 03:03:24 GMT

This announcement was issued recently concerning activation issues. Check if this might apply in your case.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-Issue/td-p/1401359

Re: Porting from Fido - Fail

slusagm — Sat, 24 Jan 2026 03:03:56 GMT

hi @MicheleMascolo

did you remove the Fido sim or disable Fido esim?

you set PM sim as primary and enabled? Reset network settings?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Porting from Fido - Fail

CSA_PM — Mon, 26 Jan 2026 12:57:55 GMT

Hello @ MicheleMascolo,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage