topic Re: Having error when trying to subscribe in Get Support

Having error when trying to subscribe

shuaib2s — Sat, 24 Jan 2026 02:51:14 GMT

Hi,

I am trying to join PM again and got to the payment stage. My phone and IMEI is compatible but when I go to put in my payment info etc I get this error M.8702(see photo attached). FYI, I was a PM subscriber in the past.

thanks,

Salman

Re: Having error when trying to subscribe

hTideGnow — Sat, 24 Jan 2026 02:53:04 GMT

hi @shuaib2s

this is an active issue that PM is aware and trying to fix, i suggest you to wait till issue is fixed before trying again

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-Issue/td-p/1401359

Re: Having error when trying to subscribe

Sansan — Sat, 24 Jan 2026 02:54:01 GMT

There is an announcement on the website that states that they have indicated they are experiencing system glitches right now.

I would wait until tomorrow to try again.

Re: Having error when trying to subscribe

slusagm — Sat, 24 Jan 2026 02:54:04 GMT

check this:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-Issue/td-p/1401359

if you were not charged, it is ok

if you were charged, then ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage