topic Re: 50% Off Promo Not working in Get Support

50% Off Promo Not working

Ayda- — Sat, 24 Jan 2026 02:35:13 GMT

I upgraded to the $40 plan with 50% Off for 2 years in the app.

It said completed, and I hit continue. It then said I had no plan and that payment didn't go through and my account had no plan.

I re made the purchase with the promo still displaying, however was charged full price and the promo seems unapproved.

Help is appreciated!

Re: 50% Off Promo Not working

hTideGnow — Sat, 24 Jan 2026 02:37:59 GMT

hi @Ayda-

PM is now havin some problem with activation, and could affect plan change too:
https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-Issue/td-p/1401359

do you have service now? I would hold on to the plan change until tomorrow

or if you are worry, ask PM agent to check and confirm

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 50% Off Promo Not working

hairbag1 — Sat, 24 Jan 2026 02:38:22 GMT

@Ayda-

the recent 50% off Promo roll-out has been messy for many. It could be you get charged $40 for initial activation but get $20 credited to your account for subsequent renewals.

Re: 50% Off Promo Not working

cosmoco — Mon, 26 Jan 2026 02:14:16 GMT

I don't think you can upgrade. The 50% off for 2 years promotion in only available for new activation only