topic Activation problem in Get Support

Activation problem

samuelsmi77 — Sat, 24 Jan 2026 00:05:22 GMT

our payment was processed, but an account configuration error occurred. Please click below to submit a ticket and finish creating your account. Check the Community for a response from an agent.

Click here to submit a ticket to an agent.

Would you be able to help me out ?

Re: Activation problem

slusagm — Sat, 24 Jan 2026 00:11:08 GMT

@samuelsmi77 here, we are just community members and not Public Mobile staff

for your problem, you need to open properly ticket with PM.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation problem

hTideGnow — Sat, 24 Jan 2026 01:48:45 GMT

HI @samuelsmi77

were you using the browser or app?

you issue is related to the current ongoing issue

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-Issue/m-p/1401378#M73120

Re: Activation problem

samuelsmi77 — Sat, 24 Jan 2026 02:31:18 GMT

browser