topic Re: Data Not Working in Get Support

Data Not Working

ShareBear143 — Sat, 24 Jan 2026 22:18:56 GMT

This is my second month with Public and the first month no problems with my data . Now second month and my days will not work AT ALL . I don’t understand why it worked with no issues then just nothing . Can someone please help me. TIA

Re: Data Not Working

Handy1 — Fri, 23 Jan 2026 23:10:32 GMT

@ShareBear143 Are you sure you haven’t used it all up and or you do t have a data limiter set in your phone for each month as public mobile is every 30 days and not monthly possibly. Can also try and reboot your phone or reset network settings see if that helps so long as account is active and not in suspended state

worst case ask support to investigate

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

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@ShareBear143

Re: Data Not Working

slusagm — Fri, 23 Jan 2026 23:20:36 GMT

What phone you have?

Make sure you disable the Mobile Data Limit on the phone

Re: Data Not Working

ShareBear143 — Sun, 25 Jan 2026 21:11:07 GMT

No my data has not ran out . My second month my data just stopped working and I paid for 100gb with my plan . I have been trying to reach support via chat but that is not working for me as well the page goes blank . I have tried atleast 20 times as this is very frustrating . Thank you for replying back I will reset my phone again to see if it will do something .

Re: Data Not Working

ShareBear143 — Sun, 25 Jan 2026 21:14:59 GMT

I have an iPhone 15 pro max

Re: Data Not Working

ShareBear143 — Sun, 25 Jan 2026 21:16:13 GMT

How do I find that? Ty

Re: Data Not Working

slusagm — Sun, 25 Jan 2026 21:16:19 GMT

and phone calls working, right?

only PM sim there and no other sim/eSIM?

if you have a physical sim, test it with another phone

Re: Data Not Working

ShareBear143 — Mon, 26 Jan 2026 00:05:58 GMT

Phone calls texts are working no problem , Just my Data and it’s an ESIM