topic Re: Subscription problem in Get Support

Subscription problem

Lucylucky — Fri, 23 Jan 2026 22:25:42 GMT

Hello,

I have already completed the subscription payment successfully.

However, I am seeing the following pop-up message:

“SUBSCRIPTION NOT ACTIVATED

Something didn’t go right while activating your subscription.”

It appears that the subscription has not been activated despite the payment being completed.

Could you please check my subscription status and assist in resolving this issue?

Please let me know if you need any additional information from me.

Thank you.

Re: Subscription problem

Handy1 — Fri, 23 Jan 2026 22:28:35 GMT

@Lucylucky Your not alone many seem to be having this issue

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription problem

CSA_PM — Fri, 23 Jan 2026 22:29:08 GMT

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription problem

slusagm — Fri, 23 Jan 2026 22:30:17 GMT

Try reboot phone and login the app again and it could complete the activation

If still no service, open ticket with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Subscription problem

siyuzengzeng — Fri, 23 Jan 2026 22:33:09 GMT

I got the same error code.

Re: Subscription problem

Handy1 — Fri, 23 Jan 2026 22:34:47 GMT

@siyuzengzeng Just use one of the links myself or other community memeber gave to contact support for help . Think the sites crashing from all the good deals 🙂

Re: Subscription problem

Lucylucky — Fri, 23 Jan 2026 22:52:30 GMT

Thanks for your support!

but I tried to transfer my existing number, but it was processed as a new subscription and I was assigned a new number. Could you please cancel this and help me process it again as a number transfer? I just sent a private message To CS_Agent about this too!

Re: Subscription problem

Handy1 — Fri, 23 Jan 2026 22:58:40 GMT

@Lucylucky Once you have your account set up and working you can always port number in after the fact log. Into the app and go to account page notice “transfer number “ tab it and follow promos leaving old providers sim in the phone to reply YES to the confirmation text and only use old providers account number and ignore the IMEI . Alternatively you can get support to help you also but this is pretty straightforward to do yourself

Re: Subscription problem

Lucylucky — Fri, 23 Jan 2026 23:21:08 GMT

I already completed the number port-in request successfully.
However, during the subscription activation / eSIM installation process, an error occurred.

After that, when I tried to request the activation again, I received an “Invalid phone number” error.

It seems my number has already been ported but the eSIM was not properly activated.

Could you please check the port-in status on your system and reset the activation or reissue the eSIM profile for my number?

Re: Subscription problem

Handy1 — Fri, 23 Jan 2026 23:24:19 GMT

@Lucylucky Im

just a customer like you trying to help I don’t work for public mobile a customer support agent already replied to you here scroll down and tap their link to see their reply to you and reply back to them there in your community inbox . There name in grey CSA PM