topic Re: New promo plan $20 in Get Support

New promo plan $20

SDon — Fri, 23 Jan 2026 20:26:05 GMT

I took this promotion today and I got charged $40 on my credit card how can I confirm if the promo is applied?

Re: New promo plan $20

Handy1 — Fri, 23 Jan 2026 21:04:09 GMT

@SDon ask support to confirm or credit you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New promo plan $20

slusagm — Fri, 23 Jan 2026 21:06:27 GMT

They offered you the new plan via SMS? Check My Account Payment page using browser with incognito mode and confirm how much PM took first

If they really took the wrong amount, open ticket and ask

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New promo plan $20

JaeLyn — Fri, 23 Jan 2026 21:16:17 GMT

Check your account and manage subscription. See if its set to change at renew or what your current subscription is

Re: New promo plan $20

SamZz — Fri, 23 Jan 2026 22:34:36 GMT

I changed to the 50% deal off today but chose to change on renewal. Afterwards, I saw the confirmed change details listing full price of the plan and features of the new plan, but there is no display of the 50% off price. So will I get the promo price for 24 mo or not? Don't want to wait til the next renewal date to see a big surprise to paying full price!

Re: New promo plan $20

Handy1 — Fri, 23 Jan 2026 22:36:50 GMT

@SamZz The 50% off for 2 years is just for. We activations not existing customers unfortunately. So I’d double check with support but I think you will just pay the price you see as existing customer and not get the 50% off unfortunately