topic Re: Says continue activation in Get Support

Says continue activation

Klee26 — Fri, 23 Jan 2026 11:49:27 GMT

When I sign in my account it’s like I no longer have access. It’s like it wants me to activate a whole new account under my log in info. I have tried entering my current eSIM and it says already in use.. Any idea what’s happening or what to do. ?

Re: Says continue activation

computergeek541 — Fri, 23 Jan 2026 11:51:42 GMT

@Klee26 wrote:
When I sign in my account it’s like I no longer have access. It’s like it wants me to activate a whole new account under my log in info. I have tried entering my current eSIM and it says already in use.. Any idea what’s happening or what to do. ?

Is your Public Mobile service still working? Some customers have experienced this before and it has something to do with the link between EverSafe and the self serve systems being severed somehow. Please send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Says continue activation

WastingMyTimeTe — Fri, 23 Jan 2026 13:55:34 GMT

Having the same problem and Public mobile service sucks.

Re: Says continue activation

slusagm — Fri, 23 Jan 2026 14:23:25 GMT

@WastingMyTimeTe wrote:
Having the same problem and Public mobile service sucks.

hi @WastingMyTimeTe

have you checked with PM? It is only a login issue and shouldn't affect your service. PM would be able to resolve this quickly after you send them a ticket