topic Re: Public Mobile client software is really crap in Get Support

Public Mobile client software is really crap

TK — Tue, 04 Jan 2022 23:17:20 GMT

After several failed and boring attempts to activate a line, I get the help of a moderator to activate. PM gave me 10 days to try. During this time, I made all setups, autopay, new $120 plan...

Today, 10 days later, PM renewed my plan, charged me $120, renewed my plan for another 10 days gave me $6 rewards for 10 days plan, and left $99 balance.

Really sad. I have to send message and wait.

Re: Public Mobile client software is really crap

Ionut — Sun, 13 Nov 2016 03:06:51 GMT

LOL. That's interesting.

Did you send a private message to our moderators?

If not i will tag one of them for you and when it's available it will help you out solving this. @Mary_M

Re: Public Mobile client software is really crap

mimmo — Sun, 13 Nov 2016 03:07:58 GMT

Yeah unfortunatly its a know glitch in the system which hopefully will be addressed soon. something similar happened with me as well. you need to contact one of the mods and ask them to fix it. remember to send them your name phone number and the plan you want.

Not the answer you want but typically once the system is set up with a plan it tends not to like chages especially ones than cost more money.

Re: Public Mobile client software is really crap

daredogg — Sun, 13 Nov 2016 03:09:51 GMT

Definitely hear your frustration @TK! There seems to be a glitch with autopay. My plan will renew on the 18th, and I might just manually process the payment a day early to avoid the whole kerfuffle

Re: Public Mobile client software is really crap

Elvina — Sun, 13 Nov 2016 04:06:46 GMT

Similar issue here! I selected to change my plan on next renew day and setup auto pay, but the system put my account on suspension on that renew day. I have to manually reactive my old plan, which still charged me for the old rate, and manually changed the old plan to new one. Not happy cuz the system charged me both for the old plan and new plan 😞

Re: Public Mobile client software is really crap

Luddite — Sun, 13 Nov 2016 04:40:58 GMT

@Elvina @TK Follow the procedure here: Contact Moderators I think you are scenario 3).

There's nothing else you can do. Here's my theory on what is happening on automatic plan changes.

Re: Public Mobile client software is really crap

Rockdaddy22 — Sun, 13 Nov 2016 08:00:47 GMT

Unfortunately it could have been avoided if you did the plan change manually, 1 day before it expired. I know you had know way of knowing that, just letting other people know for the future.

Re: Public Mobile client software is really crap

Jeremy_M — Wed, 16 Nov 2016 15:52:05 GMT

Hi @TK,

Sorry to hear about the frustration

Can you please private message me your account number?

Jeremy

Re: Public Mobile client software is really crap

TK — Wed, 16 Nov 2016 18:43:44 GMT

@Jeremy_M
Thanks
Message sent

Re: Public Mobile client software is really crap

TK — Fri, 18 Nov 2016 03:12:19 GMT

@Jeremy_M

More than 5 days waiting, No reply from mod.

As promo ends soon, I added funds, now $120.

I tried to manually change the plan, but it did not work. "Sorry we are not able to process your request"

Re: Public Mobile client software is really crap

Jeremy_M — Fri, 18 Nov 2016 03:44:59 GMT

Hey Tk,

Plan changed on the back end, sorry for the delay!

Jeremy

Re: Public Mobile client software is really crap

Rockdaddy22 — Fri, 18 Nov 2016 03:45:46 GMT

Great to see you active Jeremy 🙂

Re: Public Mobile client software is really crap

TK — Fri, 18 Nov 2016 04:14:03 GMT

@Jeremy_M

Thanks a lot, I see plan change on the web, but I do not have service. Incoming calls go to answering machine. outgoing local calls, I get the message "you need long distance addons". no internet

Re: Public Mobile client software is really crap

TK — Fri, 18 Nov 2016 04:23:47 GMT

@Jeremy_M

Hello again

Seriously, I have no service. As though I am out of my province. I power cycled. That happened after plan change. Could you fix this please

Re: Public Mobile client software is really crap

TK — Fri, 18 Nov 2016 04:35:17 GMT

@Jeremy_M

Future Payment all messed up on the top "Payment Due Date: Feb 14, 2017"

on th bottom of the page "AutoPay Next Payment Date: Nov 26, 2016"

Re: Public Mobile client software is really crap

hruizmar — Fri, 18 Nov 2016 12:15:11 GMT

I lost $138... Nobody responds, no data, no service

Re: Public Mobile client software is really crap

Rockdaddy22 — Fri, 18 Nov 2016 12:51:39 GMT

What happened

Re: Public Mobile client software is really crap

hruizmar — Fri, 18 Nov 2016 14:51:02 GMT

I bought 2 vouchers for CAD $ 138, uploaded them to the system and never my service was actived... Service technical and support not responding.

J'ai acheté 2 bons pour CAD138 $, je les chargé au mon compte mais mon service n'est pas activé... J'ai envoyé des messages au technical service, community etc, et toujours pas de réponse.

Re: Public Mobile client software is really crap

TK — Sun, 20 Nov 2016 09:04:39 GMT

Thanks everybody,

Thanks @Jeremy_M

Up to 10 hours after plan change, I had no service. Then, I got a message from PM, "Everything should be working, reboot". I did, and it works properly from that time.

Re: Public Mobile client software is really crap

Rockdaddy22 — Sun, 20 Nov 2016 09:05:16 GMT

You should could also use the French site, they might even have French twitter and facebook support. Rest assured you will get helped, things are just a little crazy with popularity of the promo.