topic Can’t activate e sim and can’t port my number either in Get Support

Can’t activate e sim and can’t port my number either

Aadi22 — Fri, 23 Jan 2026 10:11:50 GMT

I am trying to port my number from Roger’s to public mobile. I have rogers SIM card and want to get a e sim with public mobile but whenever I try to finish the process in app it fails everytime when I click the activate button. I have already paid for the service. Also I am not able to contact any customer service agent even through chat. How to do that?

Re: Can’t activate e sim and can’t port my number either

hairbag1 — Fri, 23 Jan 2026 04:51:40 GMT

@Aadi22

since you've been unable to create and activate your account, use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Cs agent and no customer service

Aadi22 — Thu, 29 Jan 2026 19:01:41 GMT

I have tried reaching out to the Cs agent and they did reply back but they let me know I can have an e sim and I should contact them when I get a sim with public mobile. I want to transfer my number from Roger’s but public mobile has no customer service nor are they helping.

Re: Cs agent and no customer service

softech — Thu, 29 Jan 2026 19:08:41 GMT

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cs agent and no customer service

CSA_PM — Thu, 29 Jan 2026 19:46:11 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage