topic Charge to my bank account in Get Support

Charge to my bank account

Jay4848 — Thu, 22 Jan 2026 16:49:56 GMT

Why was I charged $45 today when I don’t have an account with you ?

No one in this company will answer any requests

Jay4848 — Thu, 22 Jan 2026 16:54:12 GMT

Can someone contact me cause I’d like to know why I was charged for a service I don’t subscribe too

Re: Charge to my bank account

BKNS27 — Thu, 22 Jan 2026 16:57:39 GMT

@Jay4848

Call 1-855-4PUBLIC to check your number if there any fraudulent actively.

If you were with PM in the past. You need to close your account by disabling Subscribe (AutoPay) in your account or port number to another carrier.

Re: Charge to my bank account

slusagm — Thu, 22 Jan 2026 16:57:00 GMT

so, you have no account with Public Mobile? do you hve an account with Koodo or Telus and expecting a $45 from them

if not, ask PM to check.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No one in this company will answer any requests

BKNS27 — Thu, 22 Jan 2026 16:59:52 GMT

@Jay4848

This is a Public Community forum and we are just members and no PM staff here.

Please review your other post.

Re: Charge to my bank account

Jay4848 — Thu, 22 Jan 2026 17:01:12 GMT

I have no account with Telus or Koodo.

Re: Charge to my bank account

Jay4848 — Thu, 22 Jan 2026 17:02:00 GMT

I have tried calling that number. I don’t have an account number or phone number so I get logged out

Re: No one in this company will answer any requests

Jay4848 — Thu, 22 Jan 2026 17:07:19 GMT

So where do I go to actual talk to staff?

Re: Charge to my bank account

BKNS27 — Thu, 22 Jan 2026 17:25:36 GMT

@Jay4848

If you enter your number and can’t find it in the system then your number is not registered with PM.

Re: No one in this company will answer any requests

BKNS27 — Thu, 22 Jan 2026 17:27:09 GMT

@Jay4848

Click on the Chat icon and type in Submit a Ticket then click on Contact.

Re: Charge to my bank account

CSA_PM — Thu, 22 Jan 2026 17:31:07 GMT

Thank you for the escalation! The customer is in contact with an agent.

Re: Charge to my bank account

hairbag1 — Thu, 22 Jan 2026 17:33:49 GMT

@Jay4848

so did you pre-pay for a new sim and a Public Mobile plan ? If so, once the sim arrives, you can download the Public Mobile app to your cell, then create and account and activate your new plan. (If you only require esim, you don't have to wait, you can create an account, and active your plan right away).

Re: No one in this company will answer any requests

Meow — Thu, 22 Jan 2026 17:38:00 GMT

NOBODY will contact as PM does not have live support.

If you have an issue either search through this public forum or open a ticket through chatbot and wait for an agent to contact you through direct mail.

Re: Charge to my bank account

Jay4848 — Thu, 22 Jan 2026 17:47:27 GMT

I have no products or subscriptions with PM. There is a fraudulent charge on my account